and Reservation Policies
1. RESERVATION DEPOSIT AND SECURITY DEPOSIT:
A deposit of $250 is payable at the time of your reservation.
The reservation deposit applies to your rental payment. A security
deposit of $500 to $2,000 (depending on the value of the vehicle
and the length of the rental period) is due in advance of or on
the day of delivery. Payment for the security deposit must be
made with an accepted credit card in the renter’s
name. The security deposit is an authorization on your credit
card account, and charges will only be assessed from the security
deposit if there are any other charges such as but not limited
to extra mileage, additional use time, fuel refill charges, additional
generator use, cleaning, or other damages.
2. RENTAL PAYMENT: All rental charges must be paid in
advance of or on the day you come to pick up your RV or have it
delivered. We accept cash, American Express, Discover, VISA and
MasterCard. Personal checks, company checks and cashiers checks
are not accepted unless presented well in advance giving time
to clear the bank prior to pick-up.
3. CANCELLATION POLICY: From the date of your
reservation to 30 days prior to your pick-up date we will refund
your $250 reservation deposit less a $25 charge. If you cancel
within 30 days of the scheduled pick-up date, do not show up,
or are unable to complete the transaction at the pick-up or delivery,
NO REFUND will be given.
4. IDENTIFICATION: Proper identification, employment,
credit references, and a valid driver's license with photo must
be presented when picking up a vehicle. All information will be
verified. The person named on the reservation application must
be at least 25 years of age and is the only person authorized
to sign the rental agreement and drive the vehicle off our property.
5. ADDITIONAL DRIVERS: All additional drivers
must be at least 25 years of age and present at the time of pick-up
with a valid driver's license with a photo. Additional drivers
must also be named on the insurance policy or binder.
6. RENTAL PERIOD: We have a 3-day minimum during
most of the year, however peak Holiday minimums range from 4 to
7 days. Please contact us for rates and availability during peak
times. Each overnight period counts as one day. Unless other arrangements
are made, pick-up or departure time is between 1:00 and 5:00 p.m.
and the vehicle must be returned between 9:00 and 11:00 a.m. on
the return date. Unless previous arrangements have been made,
you will be charged $25 for every hour the vehicle is returned
late. Late charges begin at 11:01 a.m. on the return date. Other
people may be waiting for the vehicle. Please contact our office
if you are delayed.
7. MILEAGE: Our rental rates include 100 miles
per day. Extra miles are .25 to .65… and .45 to .95 per
mile for any miles over 200 miles per day. The actual price of
extra miles varies with the value of the motorhome. We do require
that you pay for any extra miles in advance, but if you do not
use all the miles you have paid for, we will credit your account
for the unused amount.
8. FUEL: Gasoline tanks are released full and
must be returned full. If not, there will be a refueling charge
of $25 plus the cost of the fuel.
9. CLEANING: In order to make your vacation more
hassle-free, we offer a pre-paid cleaning and dumping package
for $89 for the economy and standard vehicles, or $129 for deluxe
and luxury vehicles. This includes a standard cleaning of the
vehicle inside and outside and dumping all the holding tanks.
If you do not purchased the pre-paid cleaning and dumping package,
and the vehicle is returned substantially less clean than when
rented, or if the cleaning package is purchased and an unusual
amount of cleaning is needed a reasonable fee to clean the Vehicle
will be charged (not to exceed $350).
10. DUMPING: Unless you have purchased a pre-paid
cleaning and dumping package, a dumping fee of $39 will be charged
if the Vehicle's waste or holding tanks have not been drained
by you prior to return of the Vehicle.
11. GENERATOR USAGE: Most vehicles are equipped
with onboard 110 volt AC generators. Daily rental rates include
4 hours per day generator use. Additional use is $2.50 per hour,
or you can purchase unlimited use for $19 per day. Portable generators
are also available for travel trailers without an onboard generator
for $19 per day.
Note: Generators will
not operate when the fuel level is near or below ¼ tank.
Due to the variation in operating conditions we will not be
held fully responsible for vapor lock of generator engines or
other problems caused by operator error, weather and internal
12. PROPANE: To make your return
easier, it is not required that you refill the propane tank. We
will estimate the amount of propane you have used and will charge
you for the usage of propane.
13. OPERATING INSTRUCTIONS: Complete operating
instructions will be given at the time of departure. This will
take approximately 1-2 hours. We provide you with a copy of the
Rice RV Operating Manual to assist you with driving the RV and
instructions on how all the systems operate.
14. ROADSIDE ASSISTANCE: For motor home rentals,
our roadside assistance provider is available to you 24-7, 365
days a year for all technical assistance and any problems you
may encounter. Call us at 1-800-728-2380 for assistance with how
to operate any of the systems and for any problems with the rented
15. TOWING: Towing is allowed with selected units
for an additional charge of $50 per rental plus $.15 per mile.
The weight of the item being towed must be within the legal limits
of the vehicle. We reserve the right to restrict towing privileges.
16. TRAVEL TRAILERS: You are responsible for
having the proper vehicle and equipment to tow the travel trailer
with. This will consist of a tow vehicle with sufficient tow rating
for the rented vehicle, a class III hitch, a 7-way electrical
plug, and an electric brake controller. To look up the towing
capacity of your vehicle go to: http://campinglife.com/towrating
17. PETS: Pets are allowed in our "pet friendly"
vehicles with an additional refundable $100 security deposit.
The vehicle must be returned in the same condition as you received
it, free of pet hair and pet odor. If cleaning is required to
remote pet hair and pet odor, you will be charged accordingly.
18. SMOKING: Smoking is strictly forbidden in
all vehicles. If the vehicle is returned with a smoke odor a cleaning
fee will be charged. Costs for cleaning and deodorizing will vary
but could be up to $500.
19. ROOF ACCESS: Roof access is strictly forbidden.
The roofing material is fragile, and can be damaged easily.
20. INSURANCE: You are responsible for all damage
or loss you cause to others. You have either provided us with
an insurance binder indicating that you have primary motor vehicle
liability collision and comprehensive insurance covering you,
us, and the vehicle (we will provide you with a binder request
form which will give your insurance carrier all the information
they will need to produce a binder for you), or you have elected
to purchase MBA Choice at www.MBAchoice.com
If you elected to purchase MBA Choice:
(i) Damage to the vehicle is covered by MBA
Choice, with a deductible per occurrence for which deductible
amount you are responsible.
(ii) Auto liability insurance is part of MBA Choice, and provides
coverage for bodily injury and property damage caused by you
to third persons with limits no higher than the minimum levels
prescribed by the financial responsibility laws of the State
whose laws apply to the damage or loss. MBA Choice covers medical
payments or PIP, no-fault and statutory limits for uninsured
and under insured motorist coverage. Coverage is void if you
violate the terms of this Agreement or if you fail to cooperate
in any loss investigation conducted by us, or the insurer. Allowing
an unauthorized driver to operate the Vehicle terminates MBA
(iii) You are responsible for all damage to the vehicle and
damage or injury you cause to third parties that is excluded
or not covered by the MBA Choice policy, or that is in excess
of MBA Choice policy limits.
21. INSURANCE FOR TRAILERS AND TOY HAULERS:
We provide both collision and comprehensive coverage on all of
the trailers and toy haulers we rent, however, we do NOT provide
liability coverage. It is your responsibility to obtain liability
coverage from your own auto insurance company. We require that
you provide proof of liability coverage and that it will extend
to the rented towed vehicle. We will provide you with the binder
22. SUPPLEMENTAL LIABILITY INSURANCE: SLI protects
against third party claims for bodily injury and property damage
up to $1,000,000 caused during permitted use of the vehicle, and
it is available through MBA Insurance at a cost of $9.95 per day.
We recommend that you purchase this additional coverage online
23. RESTRICTED AREAS: Vehicles are restricted
from operating in Death Valley and other desert areas during hot
periods (May 1st to October 31st). The renter will be held liable
for all damages to the vehicle, tires, towing charges, and all
other related expenses as a result of a breakdown associated with
operating in these areas. Vehicles are restricted to paved roads
and highways. If the renter takes the vehicle "off road"
and there is a breakdown of any kind, the renter is responsible
for the extra towing and other fees. Do not take the vehicle
to Mexico. The vehicle is not insured for travel in Mexico
and traveler's assistance is not available there.
24. ILLEGAL AND IMPROPER USE: You agree that
the vehicle will not be used in violation of any law and further
agrees to hold Rice RV Rentals harmless from all fines and penalties
levied for violation of any traffic laws. In the event the vehicle
is seized or impounded, you shall continue to be responsible for
rental charges until the vehicle is returned, pursuant to the
terms of this agreement. You agree to indemnity and hold Rice
RV, Inc. harmless from any and all losses and expenses resulting
from seizure or impounding. You also agree that the following
are breaches of the rental agreement and you are then responsible
for any loss due to your breach:
a. Intentional, willful, wanton or reckless
b. Operation of the vehicle while under the influence of drugs
or alcohol. ?
c. Operation of the vehicle on an unpaved road if the damage
or loss is a direct result of the road or driving conditions.
d. Used for commercial hire. ?
e. Used in connection with conduct that could properly be charged
as a felony. ?
f. Involved in a speed test or contest. ?
g. Operated by a person other than an authorized driver. ?
h. Operated outside the lower 48 states or Canada. ?
i. If you provide false information to us and we would not have
rented the vehicle to you if instead we had received true information.
25. MECHANICAL FAILURES: For
motor home rentals, you are responsible for checking the engine
oil, fluids, coolant level and tire pressure at each refueling,
as well as reporting mechanical failures immediately. Renter is
responsible for ensuring that the motor home is not loaded beyond
its gross vehicle weight rating (which can lead to tire failure
or other problems). In the event of a mechanical failure, the
renter is required to first contact our 24 hour roadside service
provider for advice and technical assistance by calling 1-800-728-2380.
Rice RV, at its sole discretion, agrees to repair, to have repaired,
or make every reasonable effort to replace the motor home. You
acknowledge the possibility of mechanical failure and/or breakdown
and further acknowledge that said mechanical failure and/or breakdown
is an inherent risk associated with the operation of said motor
home or travel trailer, that it is beyond the control of Rice
RV and does not a result in an act of negligence and/or omission
on the part of the Rice RV. You agree that in all cases of mechanical
malfunction of the motor home, you will immediately notify our
roadside assistance provider by telephone and will follow instructions
regarding any and all repair work. We will only be responsible
for any repairs up to $100 per rental if said repair charges have
not been authorized by the company. You must provide a receipt
for any such repairs to be reimbursed. Rice RV is not liable for
your expenses due to unforeseen breakdowns beyond our control.
You may be held responsible for mechanical damage due to negligence
in RV operation or failure to provide normal maintenance. In the
event the RV is in breakdown repair for 12 hours or more through
no fault of yours, our responsibility to you is limited to a refund
of daily rate or portion thereof. It is also agreed that radio,
automatic step, air conditioning, refrigerator, microwave, TV,
DVD, VCR, appliances, cruise control and generator malfunctions
are not considered breakdowns and refunds are limited to $5 per
item per day at our sole discretion for the repair time or the
inability to use these items.
26. ACCIDENT: If involved in an accident, you
must notify Rice RV within 24 hours. For accidents involving more
than $500 in damage, a full written police accident report must
be submitted to Rice RV upon your return. Failure to comply will
result in forfeiture of your security deposit.
27. RENTER'S PROPERTY: We shall at no time be
responsible for the loss, destruction or damage of any personal
property of yours or any of your passengers carried on the vehicle
and you agree to indemnity and make us harmless from any claim
with respect to such property.
28. REPLACEMENT VEHICLE: We reserve the right
to replace the vehicle with another vehicle of similar size or
larger if the reserved vehicle is not available. If no other vehicle
is available, all fees will be refunded. We cannot be held liable
for any other costs incurred by you.
29. TERMS AND RATES SUBJECT TO CHANGE WITHOUT NOTICE.
Any additional terms will be disclosed when the rental agreement
is signed. We reserve the right to refuse any applicant.